JOIN US ON Telegram Join Now

Salesforce Recruitment 2020 For Success Agent (Tier 2) – Technical Support


Salesforce Recruitment 2020
The Salesforce.org Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Success Agents pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more. While our focus is on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce 1-­1-­1 model.

It is a good opportunity for all the interested candidates who are looking for jobs in Salesforce. For more information related to Educational Qualification, Age Criteria, Selection Mode, Important Date and other Eligibility process please read the below article carefully. Also must read the official advertisement in detail before applying.
Job Profile: Success Agent (Tier2)

Job Code: 431C05

Minimum Qualifications:
➤Bachelor's degree in Computer Science or a related field, or 2 years of experience in a technical support role.
➤Excellent written and verbal communication skills.
➤Clear comprehension of Salesforce.org managed packages
➤Experience with reading/writing HTML and CSS
➤Experience with Database concepts, Data management (RDBMS), and SQL

Desired Qualifications:
➤Master’s degree in Computer Science or computer/business information systems
➤Experience with Salesforce and/or CRM applications and other cloud-based technologies
➤Demonstrated skill in Customer Support or Customer Service in a customer-facing role
➤Understanding of Internet technologies: firewalls, web servers, proxy servers, etc.
➤Experience working with scripting languages (e.g. JavaScript, JQuery, etc.) and Web Architecture Principles
➤Experience with CLI (UNIX/LINUX)
Salesforce Certifications:
➤Salesforce.com Certified Administrator (ADM201 Certified),
➤Salesforce.com Certified Advanced Administrator (ADM211 Certified),
➤App Builder Certified

➤Entry-level position
➤Activities are focused on case work rather than strategic responsibilities
➤Role has Basic BLACKTAB perms

Your Impact - Responsibilities:

In your role as a Success Agent, you are the first point of contact for customers experiencing technical challenges. Job responsibilities include but are not limited to:

➤Assisting customers in troubleshooting their Salesforce.org managed package and implementation of Salesforce.org products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.
➤Developing and maintaining technical expertise in assigned areas of product functionality.
➤Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
➤Providing feature explanation and Salesforce.org best practices.
➤Managing customer expectations and the customer experience to maximize customer satisfaction.
➤Actively maintaining and participating in job-related training activities.
➤Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
➤Multitasking and performing effectively under pressure.
➤Creating and curating knowledge content.

For More Details Please Read Official Advertisement.

Important Link:
Notification & Apply Online

Related Post

Post a Comment